UnBelizeable Supplier Agreement

This Supplier Agreement (the "Agreement") is made between UnBelizeable Tours, a Company duly formed and existing under the laws of Arizona, USA (hereinafter called "UnBelizeable") AND You, a licensed Tour Guide, Tour Operator, or Tourism Service Provider (hereinafter called the "Supplier" or "Partner").

WHEREAS UnBelizeable operates a service booking website and mobile applications designed for Belize travel service providers; AND WHEREAS the Partner wishes to list their travel and tourism services for consumers to submit inquiries and make reservations.

NOW THEREFORE, in consideration of the mutual covenants contained herein, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties agree as follows:

1. DEFINITIONS AND TERM

Plain Language Summary: This section explains when our agreement starts, how long it lasts, and defines the key terms we'll use throughout the document.

1.1. Effective Date: This Agreement becomes effective immediately when you create your account on the UnBelizeable platform. The moment you complete your registration and click "agree," all terms within this document become binding.

1.2. Term: This Agreement remains in effect indefinitely until either party terminates it according to the termination provisions outlined in Section 10. There is no fixed term or minimum commitment period required.

1.3. Services: This term encompasses all offerings you provide through our platform, including but not limited to:

Guided tours and excursions
Adventure activities and experiences
Golf cart, vehicle, and other rentals
Vacation property and hotel/resort accommodations
Any other tourism-related products and services listed on our platform

2. PLATFORM SERVICES AND LISTINGS

Plain Language Summary: This section explains how you can use our platform to list your services and what content is and isn't allowed.

2.1. Listing Rights: As a Supplier, you have the right to create and maintain multiple service listings on the UnBelizeable platform. Each listing should represent a unique service or experience you offer. For example, you may create separate listings for a morning snorkeling tour, an afternoon fishing trip, and a sunset cruise, each with its own details and pricing.

2.2. Content Responsibility: As a Supplier, you bear full responsibility for your listings, including:

Ensuring all information accurately describes your services, including duration, inclusions, and any physical requirements or restrictions
Keeping your calendar and availability updated to prevent double bookings
Maintaining current and accurate pricing that matches your direct booking rates
Providing clear descriptions of what guests should expect and bring
Using only photographs that accurately represent your current services and equipment

2.3. Prohibited Content: To maintain platform integrity and protect all parties, listings must not:

Include personal contact information such as phone numbers, email addresses, or social media handles
Contain links to other booking websites or platforms
Suggest ways to book directly or pay outside the UnBelizeable platform
Make false claims about services, equipment, or experience levels
Discriminate against any protected classes of customers
For example, suggesting that guests contact you directly via WhatsApp to get a "special rate" would violate these terms.

3. PAYMENT TERMS AND COMMISSION STRUCTURE

Plain Language Summary: This section explains how payments work, including our fees and when you'll get paid.

3.1. Commission Rate: UnBelizeable charges a 10% commission on all bookings. For example, if a customer books a $100 tour, UnBelizeable retains $10, and you receive $90 (minus processing fees). This commission helps us market your services, maintain the platform, and provide customer support.

3.2. Processing Fee: A 3% payment processing fee applies to all transactions to cover credit card and payment processing costs. Using the example above, from a $100 booking, the processing fee would be $3, meaning you would receive $87 ($100 - $10 commission - $3 processing fee).

3.3. Payment Processing: We've made payment processing flexible and secure:

We accept all major credit cards and payment methods to maximize your booking potential
Payments may be made in either USD or BZD, with clear exchange rates shown
Exchange rates are calculated in real-time at the moment of transaction to ensure fairness (note that a payer’s financial services provider, like their bank or credit card, may charge them additional fees, which are agreed to separately between that provider and their customer)
All payments are processed through secure, encrypted channels

3.4. Payout Schedule: We've designed our payout system to get you your money quickly and reliably:

For tours and activities: We initiate payment within 24 hours after you complete the service
For rentals: Payment varies by the type of accommodation and status of the provider
There is no minimum amount required for payout, unless established by your selected payout method/channel
Payments are sent directly to your registered Belize bank account or alternative payout method/channel
You can track payments and pending transfers in your dashboard or via your payout method/channel
These parameters are for top tier providers; your account may vary based on factors including, but not limited to, failure to provide services on reserved experiences, chargebacks on credit card transactions, longevity of your business, and licensing/compliance issues

4. OPERATOR RESPONSIBILITIES

Plain Language Summary: This section outlines what we expect from you as a service provider to maintain high standards and ensure guest satisfaction.

4.1. Legal Compliance: As a professional service provider, you must:

Maintain all current licenses required by Belize law for your specific activities. For example, tour guides must have valid BTB tour guide licenses, and boat captains must have current boat captain's licenses.
Comply with all safety regulations and maintain appropriate safety equipment for your activities. For instance, snorkel tours must provide properly fitting life vests and safety briefings.
Follow all local tourism regulations, including protected area guidelines and marine park rules.
Keep your insurances active and valid throughout your partnership with UnBelizeable.

4.2. Service Delivery: To maintain our high standards, you must:

Provide exactly the services described in your listings without substitutions unless discussed with guests in advance. For example, if your listing promises a stop at three snorkel locations, you must deliver on that promise.
Maintain professional appearance and conduct throughout all guest interactions.
Arrive at least 15 minutes before your scheduled tour or service time.
Ensure all equipment is clean, well-maintained, and ready for use.
Provide clear safety briefings and instructions appropriate to the activity.

4.3. Response Time: Maintaining good communication is essential:

Respond to all booking requests within 24 hours maximum, with a goal of responding within 4 hours during business hours.
If you need to modify or adjust a service, communicate this to both UnBelizeable and the guest at least 48 hours in advance when possible.
Keep your availability calendar updated daily to prevent double bookings.
Monitor your UnBelizeable messages at least twice daily during operating hours.
If you are unable to comply with good communication requirements, you must communicate this to UnBelizeable. UnBelizeable will assess possible alternate options for managing communications and staying on the platform, possibly with a different commission arrangement for agent services.

5. CANCELLATION AND REFUND POLICIES

Plain Language Summary: This section explains our standardized cancellation policy and what happens if either a guest or you need to cancel a booking.

5.1. Standard Cancellation Policy: Our uniform cancellation policy is designed to be fair to both operators and guests:

Guests receive a 100% refund if they cancel 5 or more days before the service date.
Guests receive no refund for cancellations within 24 hours of the service time.
For cancellations between 24 hours and 5 days, refund policies will be clearly stated on each listing.
Weather and/or other acts of God related cancellations give guests the option to either reschedule for a future date or receive a full refund, regardless of timing.
Weather and/or other acts of God determinations must be based on official reports or obvious unsafe conditions, not merely unfavorable conditions. Official reports may include, but are not necessarily limited to, NOAA, WWIS, and NEMO.

5.2. Operator Cancellations: We take operator cancellations very seriously:

If you must cancel a booking, you receive no payment for that service.
You must notify both UnBelizeable and the guest immediately upon knowing you need to cancel.
Two operator-initiated cancellations within a 60-day period will trigger a review of your account, which may result in a change to your provider tier.
Three operator-initiated cancellations within 90 days may result in temporary suspension or permanent removal from the platform.
Emergency situations with documentation (such as medical emergencies) may be considered as exceptions.

6. QUALITY STANDARDS AND REVIEWS

Plain Language Summary: This section explains how we measure and maintain quality through our review system and quality controls.

6.1. Rating System: Our rating system helps maintain high service standards:

After each experience, guests can rate their experience on a 5-star scale and leave detailed reviews.
Ratings become visible on your listing after you receive 15 reviews to ensure a fair representation.
Ratings from external sources, including Google and TripAdvisor, may be displayed in place of your platform reviews until you receive 15 platform reviews.
Initial ratings below 4.5 stars will trigger a quality review where our team will:

Review all guest feedback
Discuss concerns with you
Develop an improvement plan if needed

If your rating falls below 4.0 stars, your listing will be temporarily suspended until:

You complete a quality improvement consultation with our team
Demonstrate understanding of and commitment to required improvements
Agree to a probationary period with enhanced monitoring

6.2. Quality Monitoring: We actively monitor service quality through:

Regular review of guest feedback and ratings
Mystery shopping programs
Investigation of all guest complaints within 24 hours
Periodic verification of licenses and insurance
Safety and equipment checks when applicable

7. COMMUNICATION AND BOOKING PROCEDURES

Plain Language Summary: This section explains how to communicate with guests and manage bookings effectively through our platform.

7.1. Platform Communications: We provide multiple ways to communicate effectively:

Our free messaging system allows you to communicate directly with guests before and after bookings.
You may share additional contact methods (like WhatsApp or phone numbers) if a guest specifically requests them after they have booked or reserved your experience.
All important booking information (meeting points, special instructions, etc.) should be sent through our platform to maintain a clear record.
Emergency contact information can be provided to guests after booking confirmation.
Pre-written message templates are available for common communications like booking confirmations and meeting instructions.

7.2. Booking Management: Effective booking management is crucial for success:

Your availability calendar must be updated at least weekly, preferably daily.
Respond to booking requests within 24 hours maximum; faster responses lead to higher booking rates.
Set clear guest capacity limits and stick to them.
Maintain accurate pricing and seasonal availability.
If you need to adjust timing or meeting points, communicate changes at least 24 hours in advance.

8. INSURANCE AND LICENSING REQUIREMENTS

Plain Language Summary: This section outlines the insurance and licenses you need to operate legally and safely.

8.1. Insurance Requirements: Proper insurance protection is mandatory:

Maintain valid business liability insurance appropriate for your service type.
For water activities, marine insurance is required.
For vehicle rentals, comprehensive vehicle insurance is mandatory.
You must notify UnBelizeable immediately if your insurance lapses or changes.
Insurance coverage must be sufficient to protect both your business and guests, which may be greater than mandatory minimum coverage required by law.

8.2. Licensing: All necessary licenses must be maintained:

Tour guides/operators and accommodations must have current Belize Tourism Board licenses.
Boat captains must maintain valid boat captain's licenses.
Vehicle rental operations must have proper rental business licenses.
All other businesses must be licensed as required by their jurisdiction.
All licenses must be renewed before expiration.
Copies of current licenses must be available upon request.

9. CONTENT RIGHTS AND MARKETING

Plain Language Summary: This section explains how we can use each other's content and how marketing works on and off our platform.

9.1. Content License: Sharing content helps promote your services:

By uploading photos or videos, you grant UnBelizeable permission to use them for marketing purposes.
We may use your content on our website, social media, and promotional materials.
You retain ownership of your original content.
We may create additional content featuring your services (photos, videos, written content) which remains UnBelizeable property.
You may request removal of specific content if needed.

9.2. Marketing Guidelines:

You may promote your UnBelizeable listing on your own marketing channels.
If a customer finds you through UnBelizeable, all bookings must be processed through our platform.
You may maintain your own website and social media presence.
Price parity must be maintained across all booking channels.
Cross-promotion opportunities with UnBelizeable may be available for top-performing partners.

10. TERMINATION CONDITIONS

Plain Language Summary: This section explains when and how our partnership can end, either by your choice or ours.

10.1. Grounds for Immediate Termination: We may terminate this agreement immediately for:

Discriminatory behavior, such as refusing service based on race, nationality, sexual/gender identity, or religion
Unsafe practices that put guests at risk, such as operating without proper safety equipment, or operating under the influence of drugs and/or alcohol
Misrepresenting services, such as advertising new boats but using old ones
Operating without valid licenses or insurance
Multiple no-shows or last-minute cancellations
Attempting to redirect UnBelizeable customers to direct bookings
Harassing or threatening behavior towards guests or UnBelizeable staff
Fraudulent activity or attempted manipulation of our platform
Repeated violation of our terms and conditions

10.2. Standard Termination Process:

Either party may terminate this agreement with 30 days written notice.
All existing bookings must be honored during the termination period.
Final payments will be processed according to our standard schedule.
All guest reviews and ratings will remain on our platform.
You may reapply to join the platform after 6 months if terminated for non-serious violations.

11. FORCE MAJEURE

Plain Language Summary: This section explains what happens when circumstances beyond anyone's control affect our services.

A Force Majeure Event means any situation beyond reasonable control that prevents either party from fulfilling their obligations. These include:

11.1. Natural and Civil Disruptions:

Natural disasters such as hurricanes, earthquakes, or floods
Public health emergencies or pandemics
Civil unrest or political instability
Military actions or war
Labor strikes or disputes
Major transportation disruptions

11.2. Technical and Infrastructure Issues:

Widespread power outages
Internet or telecommunications failures
Cyber attacks or system failures
Service provider outages affecting our platform

11.3. Responsibilities During Force Majeure:

The affected party must notify the other via email as soon as possible
Both parties must work to minimize disruptions to service
Regular updates must be provided about the situation
Alternative solutions should be proposed when possible
Payment obligations cannot be excused by Force Majeure events

12. GOVERNING LAW

Plain Language Summary: This section establishes that Belize law governs our agreement and any disputes.

12.1. Legal Framework:

This Agreement is created under and governed by the laws of Belize
Any disputes will be resolved according to Belize law
The courts of Belize shall have exclusive jurisdiction
Both parties submit to the jurisdiction of Belize courts

12.2. Dispute Resolution:

Parties will attempt to resolve disputes amicably first
Mediation may be used before pursuing legal action
Legal proceedings must be brought in Belize courts
The prevailing party may recover reasonable legal fees

13. SEVERABILITY

Plain Language Summary: If any part of this agreement is found to be invalid, the rest of the agreement remains in effect.

13.1. Partial Invalidity:

If any provision is found to be illegal or unenforceable, it will be removed
All other provisions remain valid and enforceable
Invalid provisions will be replaced with similar valid ones where possible
The basic purpose of the agreement remains intact

14. ENTIRE AGREEMENT

Plain Language Summary: This document, along with our platform policies, contains all our agreed terms. No other promises or agreements apply unless we both agree to them in writing.

14.1. Comprehensive Agreement:

This document represents our complete understanding
No other agreements or promises apply unless in writing
Previous discussions or promises are replaced by this agreement
Changes must be agreed to in writing by both parties

14.2. Related Documents:

Platform policies and guidelines are incorporated by reference
Specific service type addendums may apply
Updated terms will be communicated in writing
You will be notified of any material changes

15. MISCELLANEOUS

Plain Language Summary: This section covers how we handle situations where we might not strictly enforce every term, without giving up our rights to do so in the future.

15.1. Enforcement Flexibility:

Not enforcing a term doesn't mean we give up the right to enforce it later
Each situation is evaluated independently
Temporary leniency doesn't create permanent exceptions
All rights and remedies remain available unless explicitly waived in writing

15.2. Documentation:

Important communications should be in writing
Email is acceptable for most notifications
Platform messages are considered valid communication
Records should be maintained by both parties

ACKNOWLEDGMENT

By creating or maintaining an account on the UnBelizeable platform, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions of this Agreement. You confirm that you have the authority to enter into this Agreement and that doing so does not violate any other agreements or obligations.

Last Updated: October 25, 2024